Online hair clinic
Thinning, shedding, alopecia concerns and premature greying assessed through a private online consultation. A clinician reviews your timeline, photographs and health history before recommending the right next step.
✓No automatic prescription. Sudden, patchy or scarring hair loss may need tests or an in-person examination.
What we assess
The pattern, speed of change, scalp symptoms and wider health context help decide whether online care, blood tests or a face-to-face examination is the right route.
Male and female pattern hair loss assessed through separate clinical pathways, with your history and safety needs in view.
Check your concern → 02 — PATCHY LOSSRound patches, eyebrow or body-hair loss and possible inflammatory or scarring patterns directed to the appropriate route.
Start your assessment → 03 — EXCESS SHEDDINGRecent illness, childbirth, stress, nutrition, medicines and thyroid or iron concerns considered before assuming pattern loss.
Discuss your symptoms → 04 — COLOUR CHANGEEarly or sudden greying reviewed alongside family history and other symptoms, with honest expectations about what can change.
See how assessment works →Personalised assessment
Your clinician brings the visible pattern together with your health, medicines, family history and recent events before discussing treatment or investigation.
Quick hair concern check
Answer three short questions for an indication of the next route to consider. This tool cannot diagnose alopecia or confirm treatment eligibility.
What is your main concern?
Are you aged 18 or over and able to upload clear scalp photographs in natural light?
Is the loss rapid, painful, inflamed or scarring—or does it affect eyebrows, eyelashes or body hair?
Choose your next step
If you are unsure why your hair is changing, start with a clinical assessment. If you are looking for everyday, non-prescription hair and scalp support, you can browse the Freshstart shop.
Choose a private consultation when your hair loss is new, progressive, unexplained, patchy or affecting your confidence. A clinician can review the pattern, your photographs and your wider health history.
Explore non-prescription products and supporting items with clear product information and secure UK fulfilment.
How it works
Your clinician reviews the information needed to decide whether treatment, tests, referral or an in-person examination is appropriate. An assessment does not guarantee treatment.
Share the timeline, pattern, health history, medicines, recent events, family history and goals.
Provide consistent views of your hairline, temples, part and crown in natural light.
Your clinician explains whether tests, treatment, monitoring or face-to-face care is the best next step.
Progress, tolerability and comparable photographs are reviewed over an appropriate timeframe.
Investigate before assuming
Not everyone needs the same blood tests. Your symptoms and history determine whether checks are useful to investigate another contributor to shedding or early colour change.
Your clinical team
Your pattern, pace, scalp symptoms and wider history are considered together. If online care is not suitable, the safer next route is explained.
Clinical standards
Good hair-loss care avoids promising regrowth before understanding the likely cause, the limits of online assessment and the timeframe needed to judge progress.
Important to know
Hair loss and greying can have different causes. Treatment choice, likely benefit and risk depend on the individual pattern and your health history.
Transparent pricing
Assessment and monitoring fees are explained before payment. Tests are recommended only where they may add useful clinical information.
Start your assessmentPrices and panel contents are taken from the supplied prototype and should be confirmed before public launch. Final fees are shown before payment.
Common questions
Straight answers about women’s hair loss, alopecia, greying, tests, treatment timescales and what online care can—and cannot—do.
No. A clinician recommends treatment only when it is clinically appropriate. They may need more information, recommend tests, suggest a non-prescription plan or direct you to face-to-face care.
Yes. Female pattern hair loss, post-partum shedding, menopause-related change and other causes need an assessment that reflects different patterns and safety considerations rather than a male treatment template.
Round patches, eyebrow or body-hair loss and possible scarring or inflammatory alopecia often need a face-to-face scalp examination and sometimes specialist care. An online assessment can help identify the appropriate route but may not be enough to diagnose or treat it.
Greying is commonly influenced by age and genetics, and established grey hair usually cannot be reliably reversed. When greying is unusually early, sudden or accompanied by other symptoms, a clinician can consider whether investigation is appropriate.
Not everyone needs the same tests. A clinician may suggest checks when your pattern, symptoms or history raise the possibility of another contributor, such as iron or thyroid concerns.
Hair changes slowly. Depending on the diagnosis and plan, several months of consistent use and comparable photographs may be needed before progress can be judged fairly.
That depends on the cause and treatment. Benefits maintained by ongoing treatment may reduce after stopping, so duration and next steps should be discussed before you begin.
Start here
Begin with a confidential assessment. A UK clinician will review the pattern, pace, photographs and health context before recommending the next step.